Learning Mentors help students overcome barriers to learning in order to help them to achieve their full potential. Mentoring sessions generally take place in a quiet room within the Learning Development Department, once a week, for ten minutes during tutor time. Students are able to find a member of staff they are familiar with to discuss any issues or concerns they may have. They can take time to reflect on their feelings and feel reassured that their concerns are understood and taken seriously. These sessions can help students with issues, such as low self-esteem and anxiety to have confidence in themselves and the staff around them. Positive staff relationships with students are built up using these sessions and students find them very reassuring and look forward to the opportunity to speak to someone that they trust.
The majority of staff in the Learning Development Department have gained a certificate in ELSA (Emotional Literacy Support Assistance)